1. Introduction
This Privacy Policy describes how Melbet PK ("we", "us", "our"), the operator of melbetpk.ws, collects, uses, stores, and protects personal information provided by users of the platform ("you", "player"). It applies to all services offered through melbetpk.ws, including sports betting, live casino, card games, Ludo tournaments, jackpot slots, and all associated account features.
By registering an account or using any part of the Melbet PK platform, you acknowledge that you have read and understood this Privacy Policy. This policy is read together with our Terms and Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of Melbet PK.
We have written this policy to be clear and readable for Pakistani players. Privacy policies are often full of legal language that nobody actually reads – we have tried a different approach. If something is still unclear after reading this, please contact our support team before sharing any information.
Quick summary: We collect what we need to run the platform, keep it safe, and pay you when you win. We do not sell your data. You have real control over your information. That is the short version – the details follow below.
2. Data We Collect
Melbet PK collects personal data in several ways: directly from you during registration and account use, automatically from your device and usage patterns, and from payment providers during transactions.
2.1 Registration and Account Data
- Full legal name as per your CNIC
- Date of birth (to verify you are 18 or older)
- Pakistani mobile number
- Email address
- Username and encrypted password
- Residential address in Pakistan (requested at KYC stage)
2.2 Identity Verification (KYC) Data
- Copy of National Identity Card (CNIC – front and back)
- Selfie or liveness check photograph (when required)
- Proof of address document (utility bill, bank statement)
2.3 Financial and Transaction Data
- Deposit and withdrawal history including amounts and dates
- Payment method identifiers (Easypaisa or JazzCash mobile number, masked card number, bank account reference)
- Transaction reference numbers from payment providers
2.4 Betting and Gaming Activity Data
- Bets placed, markets selected, odds accepted, and outcomes
- Games played, session duration, and results
- Tournament entries and prize receipts
- Responsible gaming settings and limit configurations
2.5 Technical and Device Data
- IP address at time of login and transactions
- Device type, operating system, and browser version
- Approximate location derived from IP (city level only)
- Session timestamps and page navigation data
2.6 Communications Data
- Content of support chat conversations and email correspondence
- Complaints, feedback, and dispute records
- Preferences regarding marketing communications
3. Why We Use Your Data
Every piece of data Melbet PK collects serves a specific purpose. We do not collect information speculatively or because it might be useful someday. The table below sets out the main purposes for which we process personal data:
| Purpose |
Data Used |
Why It Is Necessary |
| Account creation and management |
Name, mobile number, email, password |
Required to create and maintain your Melbet PK account |
| Age and identity verification |
Date of birth, CNIC, selfie |
Legal obligation to prevent underage gambling |
| Processing deposits and withdrawals |
Payment method identifiers, transaction history |
Required to process PKR transactions accurately |
| Fraud and money laundering prevention |
IP address, device data, transaction patterns |
Legal and operational obligation to prevent financial crime |
| Customer support |
Account data, communication records |
Required to investigate and resolve queries and disputes |
| Responsible gaming monitoring |
Betting activity, session data, self-exclusion status |
Required to apply player-set limits and detect problem gambling patterns |
| Platform improvement |
Aggregated, anonymised usage data |
Improve game performance, navigation, and user experience |
| Promotional communications |
Email, mobile number (opt-in players only) |
Inform you of offers and promotions you have consented to receive |
4. Legal Basis for Processing
Melbet PK processes your personal data on the following legal bases:
- Contract performance – Most processing is necessary to fulfil the contract between you and Melbet PK (i.e., running your account, processing bets and payouts).
- Legal obligation – Identity verification, anti-money laundering checks, and responsible gaming monitoring are required by law or regulatory standards applicable to online gaming operators.
- Legitimate interests – Fraud detection, platform security, and improving our services are conducted on the basis of legitimate business interests that do not override your privacy rights.
- Consent – Marketing communications are only sent to players who have explicitly opted in. You can withdraw consent at any time by updating your notification preferences in your account settings.
5. Data Sharing
Melbet PK does not sell your personal data. Full stop. However, we do share certain data with trusted third parties where it is genuinely necessary to operate the platform. Here is exactly who we share data with and why:
5.1 Payment Processors
When you deposit or withdraw funds, your payment method identifier and transaction details are shared with the relevant payment provider (Easypaisa, JazzCash, NayaPay, SadaPay, your bank or card issuer). These providers are bound by their own privacy and financial data protection obligations. Melbet PK does not store full card numbers or full bank account details on its own servers.
5.2 Identity Verification Services
During KYC, identity document images may be processed by a third-party identity verification provider. These providers are contractually bound to use the data only for the verification purpose and to delete it once the process is complete.
5.3 Fraud Prevention
IP addresses, device fingerprints, and certain transaction patterns may be shared with fraud prevention and anti-money laundering services to detect and prevent illegal activity. These services do not receive full player profiles.
5.4 Regulatory and Legal Obligations
Where required by applicable law, court order, or formal regulatory request, Melbet PK may be required to disclose specific player data to competent authorities. We will notify affected players where we are legally permitted to do so.
5.5 What We Never Share
We never share your data with commercial advertisers, data brokers, marketing agencies, or any other third parties for commercial purposes not described in this policy. Your betting history, financial records, and personal contact details are not shared with anyone outside the operational purposes listed above.
6. Payment Data and PKR Transactions
All financial transactions on Melbet PK are conducted exclusively in Pakistani Rupees (PKR). When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard, the transaction is processed through the respective payment provider's secure system.
Melbet PK retains records of transaction amounts, dates, reference numbers, and payment method types (e.g., "Easypaisa wallet") to fulfil our accounting, audit, and anti-money laundering obligations. We do not store your full payment credentials – only the minimum reference information needed to identify and reconcile transactions.
Payment transaction records are retained for a minimum of five years from the date of the transaction to comply with financial record-keeping requirements. After this retention period, transaction records are securely deleted or irreversibly anonymised.
Important: Melbet PK will never ask you for your Easypaisa PIN, JazzCash PIN, or online banking password. If anyone contacts you claiming to be Melbet PK support and asks for such credentials, do not provide them and contact us immediately.
7. Cookies and Tracking Technologies
Melbet PK uses cookies and similar technologies on its platform. Here is what each type does:
7.1 Essential Cookies
These are cookies that keep your session active, remember your login state, and ensure the platform functions correctly. They cannot be disabled without breaking the site. No personal data collected via these cookies is shared externally.
7.2 Performance and Analytics Cookies
We use anonymised analytics to understand how players navigate the platform – which pages are visited most, where users encounter problems, and how game load times compare across devices. This data is aggregated and does not identify individual players.
7.3 Preference Cookies
These cookies remember your platform settings such as language preference, notification settings, and display preferences so you do not have to re-enter them every session.
7.4 What We Do Not Use
Melbet PK does not use third-party advertising cookies or cross-site tracking technologies. Your browsing activity on Melbet PK is not shared with advertising networks or social media platforms.
You can manage cookie settings through your browser. Disabling performance or preference cookies will not affect your ability to use the core platform – only analytics and personalisation features will be affected.
8. Data Retention
Melbet PK does not keep your data longer than necessary. Retention periods are determined by the purpose for which data was collected and applicable legal requirements:
- Account data – Retained for the duration of your account and for five years after closure, to satisfy legal obligations.
- Identity verification documents – Retained for the period required by applicable anti-money laundering regulations (typically five years from account closure or last transaction).
- Transaction records – Retained for a minimum of five years from the date of the transaction.
- Betting and gaming activity – Retained for five years. Anonymised aggregate statistics may be retained indefinitely for product development purposes.
- Support communications – Retained for three years from the date of the last communication in a thread.
- Technical and device logs – Retained for 12 months from the date of creation, then automatically deleted.
When data is no longer needed and the retention period has expired, Melbet PK deletes it securely or irreversibly anonymises it so it can no longer be attributed to any individual.
9. Security Measures
🔐
Your Data Is Protected
Multiple layers of security, always active
Melbet PK applies technical and organisational security measures appropriate to the sensitivity of the data we hold. These include:
Regular Security Audits85%
Despite these measures, no internet-based platform can guarantee absolute security. If you suspect your Melbet PK account has been compromised, contact our support team immediately so the account can be secured.
10. Your Data Rights
As a Melbet PK player, you have the following rights regarding your personal data. These are genuine rights you can exercise – not just listed for appearance. To exercise any of them, contact our support team with the subject line "Data Rights Request".
Right of Access
Request a copy of all personal data Melbet PK holds about you. We will provide this in a readable format within 30 days.
Right to Rectification
If any of your data is inaccurate or incomplete, request that we correct it. We will action corrections promptly.
Right to Erasure
Request deletion of your data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to Object
Object to processing based on legitimate interests. We will review and stop the processing unless there are compelling grounds that override your objection.
Right to Restriction
Request that we limit how we use your data while a dispute about its accuracy or our right to process it is being resolved.
Right to Portability
Receive your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Note: Exercising your data rights will not affect your ability to use Melbet PK, except where the data in question is essential for running your account (e.g., requesting deletion of account data will require account closure first).
11. Minors and Child Protection
Melbet PK is strictly an adult platform. No one under the age of 18 is permitted to register an account or use any feature of the platform. We take this seriously and apply age verification checks during registration and at later stages when triggered by account activity.
We do not knowingly collect personal data from anyone under 18. If we discover that an account has been created by a minor, the account will be immediately suspended, all activity will be reviewed, and the matter handled in accordance with our legal obligations. Any funds deposited will not be returned.
If you are a parent or guardian and believe a minor has created a Melbet PK account, please contact our support team immediately with the relevant details so we can investigate and act promptly.
12. International Data Transfers
Melbet PK's primary data storage and processing infrastructure is located to serve the South Asian region. In some cases, data may be processed by service providers operating in other countries – for example, where cloud infrastructure or specialist fraud detection services are used.
Where personal data is transferred outside Pakistan, Melbet PK takes steps to ensure appropriate safeguards are in place. These may include contractual data protection clauses with service providers or use of providers whose data protection standards are equivalent to or greater than those applicable in Pakistan.
Melbet PK does not transfer data to countries without adequate data protection frameworks unless specific safeguards are confirmed in writing with the receiving party.
13. Data and Responsible Gaming
Melbet PK uses player data specifically to support responsible gaming in a number of ways:
- Monitoring betting patterns for signs of problem gambling and triggering wellbeing checks where appropriate
- Enforcing deposit limits, session limits, and cooling-off periods set by players themselves
- Maintaining self-exclusion records and ensuring self-excluded players cannot access the platform
- Ensuring that marketing communications are not sent to players who have opted out or who are on self-exclusion
The use of personal data for responsible gaming purposes is both a legal obligation and a core commitment of the Melbet PK platform. This data is never used for commercial profiling or marketing segmentation. For more information about the tools available to you, visit the Responsible Gaming page.
14. Changes to This Privacy Policy
Melbet PK may update this Privacy Policy from time to time as the platform evolves, as new services are added, or as legal requirements change. The date shown at the top of this page is always the date of the most recent revision.
Where changes are material – meaning they affect how your data is used in a way that could surprise you – we will make reasonable efforts to notify registered players via email or an in-platform notification before the change takes effect.
For non-material changes (such as clarifications of existing practices or minor wording updates), the updated policy will simply be published with a new effective date. We encourage you to review this page periodically. Continued use of Melbet PK after a revised policy has been published constitutes acceptance of the updated terms.
